PRIVACY STATEMENT
A Studzinski & S.E Studzinski trading as Frank Window Cleaning
ABN 20 548 786 331

Introduction This statement includes:
  • our collection statement, explaining aspects of our collection and use of personal information
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  • our privacy policy, further explaining how we manage personal information.
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    COLLECTION STATEMENT
    Who we are A Studzinski & S.E Studzinski trading as Frank Window Cleaning ABN 20 548 786 331
    Our contact details
  • Phone: 0428 555 555
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  • Email: info@frank.com.au
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  • Web site: www.frank.com.au
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    Collection from third party sources We may collect personal informaton from someone other than you, and you may not be aware of the collecton, when it is not reasonable or practcable to collect it from you, and it is available from:
  • publicly available sources like phone books
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  • other companies in our group that you may have dealt with
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  • third parties like your authorised representative/s and wholesalers
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  • information brokers
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  • fraud checking agencies
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  • our dealers, contractors and other representatives that you may deal with
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  • our website and how you use them
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  • various parties listed under Disclosing personal information in our
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    Collection under law We may be required to collect personal information by law.
    Why we collect and hold personal information We collect and hold personal information because:
  • we may need to use it to operate our business
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  • we may need to provide it to other parties in connection with our business.
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    Unavailability of personal information If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
    Disclosing personal information We may disclose personal information as reasonably required to contractors and suppliers who goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy.
    Access and correction Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.
    Complaints Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.

    PRIVACY POLICY
    Personal information This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form.
    Kinds of personal information we collect and hold Broadly, we may collect and hold:
  • personal details like name, date of birth, gender, occupation and driver licence number
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  • contact details like physical, postal, work and email addresses and phone numbers
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  • financial details like bank account, credit card numbers and your billing and payment history with us
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  • service-related details like your service usage history, enquiries and complaints
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    In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
    Collecting personal information Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (eg when you contact us by phone or online).
    In other cases, we may collect personal information about you from:
  • publicly available sources like phone books
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  • other companies in our group that you may have dealt with
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  • third parties like your authorised representative/s and wholesalers
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  • information brokers
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  • fraud checking agencies
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  • our referrers, agents, contractors and other representatives that you may deal with
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  • our websites and how you use them various parties listed under Disclosing personal information below.
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    Holding personal information We hold personal information in hard and/or soft copy at our offices. We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.
    Why we collect and hold personal information We collect and hold personal information because:
  • we may need to use it to operate our business
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  • we may need to provide it to other parties in connection with our business.
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    Using personal information We may use personal information:
  • to identify you
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  • for credit checks
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  • to prevent fraud
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  • to supply products (including goods and/or services) to you
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  • to give you information about us and our products, and product offers
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  • for direct marketing – see Direct marketing for details
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  • to improve our products, our marketing and our website
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  • to answer your enquiries
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  • to give you customer support and service
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  • to better understand your needs and respond to them
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  • to manage and plan our products and business
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  • to charge and bill you for products you use
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  • to collect payment from you
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  • for other purposes related to the operation of our business.
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    Disclosing personal information We may disclose personal information as reasonably required:
  • to contractors and suppliers who supply or support us in:
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  • market research, sales and marketing
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  • direct marketing – see Direct marketing for details
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  • identity and fraud checking
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  • credit management
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  • support and complaint management
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  • communications and mailing
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  • billing, debt recovery and credit management
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  • corporate strategy
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  • legal and regulatory advice and compliance
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  • accounting and financial planning
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  • risk management
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  • otherwise providing goods and services that we use to operate our business and provide products and support to you
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  • to your authorised representative/s
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  • if you ask us to do so
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  • to organisations that provide credit or finance to us
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  • to persons who invest in or acquire all or part of our business or company, or are considering doing so.
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    Direct marketing We may use and disclose personal information to direct market to you products offered by us, where we think the offers will be of interest to you, using:
  • post
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  • email
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  • electronic messaging
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  • social media
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  • targeted web content
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  • other direct marketing channels.
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    Direct marketing may continue until you opt-out by calling the number in Contacting us even if you are no longer our customer.
    Accessing and correcting personal information Please contact us for these purposes using the details in Contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.
    Complaints If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below.
    We shall:
  • acknowledge your complaint within a reasonable time
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  • give you an estimated first response time
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  • allocate your complaint to a suitably senior staff member
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  • process and respond to your complaint as soon as we reasonably can.
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    Contacting us Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to Ben Studzinski by telephone on 0428 555 555 or email to info@frank.com.au


    DISCLAIMER
    Frank Window Cleaning has taken every reasonable measure to ensure the accuracy and reliability of this website. However, we reserve the right to modify or remove any or all of its content without notice, and are not responsible for the content of other sites linked thereto.

    The Frank Window Cleaning logo is a trademark belonging to A Studzinski & S.E Studzinski ABN 20 548 786 331, and all site content, including webform style, structure and composition, is Copyright © 2014 A Studzinski & S.E Studzinski ABN 20 548 786 331.